Is your Telstra iPhone 3Gs having problems accessing the Settings/Phone/Telstra Services/Bigpond mobile for iPhone option?  Can’t access the internet?  The reason may be the applications setting has been incorrectly configured by Telstra.

Since I purchased my phone last week, I had been wondering why my iPhone could not connect to the bigpond network when I chose the Bigpond for iPhone option. The browser would load with the URL wap.telstra.com/wap, but it would eventually time out as it could not connect to the server.

Digging around in the iPhone apps store today I found a solution.

The default Telstra setting for General/Network/Cellular Data Network/APN is “telstra.internet”. This needs to be changed to “telstra.iph”.

If I make the change, I can load the Settings/Phone/Telstra Services/Bigpond mobile for iPhone option, it links to the URL wap.telstra.com/wap, and forwards to m.bigpond.com, where the screen is displayed correctly.

Alternatively call Telstra’s dedicated iPhone support line on 1800 iPhone (1800 474 663), but do it during Oz work hours so your call is not routed overseas to India or the Philippines where it will be lost in the ether.

Hope this helps.